A consumer has the right to cancel their order within 3 days upon the receival of the products. Within this period the consumer must inform Electrodirect of its cancellation. Products with built in memory and Multimedia Systems which has been already fitted in the vehicle are not included in the cancellation and refund policy. After confirmation from Electrodirect by means of an RMA, it is only possible to return the product in its original (unopened) state. Electrodirect will refund the purchase amount within 14 days of receival of the returned product. Delivery charges are not refundable.
If the period called at 4,2 in the terms and conditions has been expired by more than 14 working days, the consumer has the option of canceling the order free of charge. However Electrodirect do not offer money back guarantee on the following Categories: Computers and Tablets, In Car Entertainment and Angel Eyes Headlights.